Foire aux questions
Deliveries
> What are the usual delivery times?
Once processed, your order is handed over to La Poste for delivery. The average waiting time* is approximately 5 working days between the processing of the order and its delivery. This period may be extended by La Poste.
* Average time outside of year-end periods and annual closings.
> What are the prices and delivery methods?
The order is delivered by the Colissimo Service of La Poste.
For an order whose amount is less than 45 €, the delivery price is calculated according to the current price list and according to the weight of each product ordered. Above 45 €, shipping costs are free.
For a "Call and collect" delivery, you can contact Customer Service directly at 04.92.68.60.31 or by email at boutique@milleretbertaux.com.
> How can I track my parcel?
Once your order has been processed, an email confirming the dispatch of the order will be sent to you as soon as it is taken over by La Poste with a tracking link.
> Can I have it delivered abroad?
Any order placed on our site can be shipped to France and Europe.
We do not ship abroad at the moment.
> I have a delivery problem, what should I do?
We advise you to contact Customer Service directly at 04.92.68.60.31 or by email at boutique@milleretbertaux.com.
Orders
> How to know if my order has been taken into account?
Once your order has been placed on our site and payment made, you will receive an email confirming that your order has been taken care of.
> Can I receive an invoice following my order?
Once your order has been sent to La Poste, you will receive an email including your parcel tracking number and the invoice corresponding to your order.
> What if my order arrives damaged?
Upon delivery of your order, please check with the carrier that the products are in good condition and that they have not suffered any damage during transport. However, it is normal for the shipping carton to show signs of wear. If your order arrives damaged, we advise you to contact Customer Service directly at 04.92.68.60.31 or by email at boutique@milleretbertaux.com
We reserve the right to refuse a return for defective if it is related to improper use of the product.
> Can I order by phone?
You can order by phone for this, you just need to follow these three steps:
- I find the products that interest me on the website
- I place an order by phone at 04.92.68.60.31 and I make an appointment for the withdrawal OR I give my postal address: the cost of transport will be calculated according to the current price list of La Poste and according to the weight of the package.
- I come to pick up my package and I pay for my order OR I pay for my order by check and receive it at home.
Where ? Lothantique Miller and Bertaux - 7 Espace Saint-Pierre, 04310 Peyruis.
Pick up at reception from Monday to Friday
> Can I have gift wrapping?
When validating your order, you have the option of choosing a gift wrap for your order.
> What is the difference between billing address and delivery address?
The billing address represents the identity and contact details of the person placing the order.
The delivery address represents the identity and contact details of the person who will receive the order.
The billing address is therefore optional, it must be completed only if you wish to have it delivered to another address (place of work, gift, second home).
> Is it possible to add details about my order?
When validating your order, you will be able to provide any details to give us in relation to the order: personalized words, special requests, additional information concerning the delivery.
Return
> Can I return my order if it is damaged?
Upon delivery of your order, please check with the carrier that the products are in good condition and that they have not suffered any damage during transport. However, it is normal for the shipping carton to have wear marks. If your order arrives damaged, we advise you to contact Customer Service directly at 04.92.68.60.31 or by email at boutique@milleretbertaux.com.
We reserve the right to refuse a return for defective if it is related to inappropriate use of the product.
> The products are not suitable for me, can I return my order?
You have the option to return or exchange any product ordered on the juliettehasagun.com website within 15 days of the delivery date, under the following conditions:
The products must be returned to the address indicated below in their original state, sealed, accompanied by the delivery note.
Lothantique SAS
7 Espace St Pierre
04310 PEYRUIS
FRANCE
No open products can be returned or exchanged.
Attention, the return of the product is at the expense of the customer.
Payments
> What payment methods are allowed?
During the validation step of the order several payment methods will be proposed to you: CB, Visa, Mastercard, Paylib and cheque.
> Can I pay by cheque?
Once you have validated your order, when you choose your payment, you will have the option "payment by cheque", the order and the address will be indicated to you.
Any order paid by cheque will be shipped only upon receipt of the order.
My account
> Why create an account?
Your shopping is simplified you will order more easily thanks to the backup of your personal information.
> How do I create an account?
To create an account you have two options:
1st possibility on the homepage:
-Click on the "My Account" icon available at the top right of the site.
-A "User Account" window appears, click Register.
-Fill in your contact information.
2nd possibility during the validation stage:
-Once you have validated your shopping cart, click on "Step 2: Contact Information".
-Enter his e-mail and password in the section «Create an account».
-Follow the instructions given by the site.
> How do I delete my account?
Any data concerning you, including your account, can be deleted on request by tel: 04.92.68.60.31 or by email boutique@milleretbertaux.com.
> I forgot my password, what do I do?
- Click on the "My Account" icon available at the top right of the site.
- A "User Account" window appears, click on "I forgot my password".
- Follow the instructions given by the site.
> Can I change my account details?
- Sign in to your account by clicking on the "My Account" icon available at the top right of the site.
- Click on "Change My Contact Information".
- Follow the instructions given on the site.
You can also edit them after validating your shopping cart in the "contact information" step.
> How to register for the newletter?
To subscribe to the newsletter you can go to the bottom of the website, click on the button «subscribe to the newsletter».
> How to unsubscribe from the newsletter?
Under each newsletter, an unsubscribe link is indicated. You just have to click on it.
> How to use a promo code?
Click on the Shopping Cart icon at the top right of the site, under the summary of your order fill in the «Use a coupon» with the promo code you have, correctly spelled. An information message is displayed if it has been applied correctly.
Products
> Where are the products manufactured?
All our products are made in France mainly in Provence, we promote short circuit work in collaboration with local suppliers.
The perfumes are made by our perfumers in Grasse.
> Are the products natural?
We are committed to rigorously selecting all the ingredients that make up our products with respect for people and the environment. We prefer organic or natural origins indicated in the ingredients list or highlighted on the product packaging.
> Are products cruelty free?
Since 2013, the sale of cosmetics tested on animals is prohibited in Europe. In accordance with the laws in force and in line with our convictions, our products are not tested on animals.
> Do products contain allergens?
All our perfumes are specially created by our perfumers in Grasse and are formulated to minimize the presence of allergens.
> Are packaging recyclable?
Our company has adopted a sustainable development approach to preserve our planet's resources. All our packaging is therefore recyclable and we have adhered to Eco-packaging.
> How do I know what products smell like?
The fragrance is indicated on all product pages. We try to describe it best thanks to the olfactory pyramid that corresponds to the structure of the perfume.
It consists of a note of head, which is the first one that one feels when one sprays the perfume; a note of heart, which unfolds for several hours and constitutes the smell of a perfume and finally a note of background, which will take longer to evaporate but will make the signature of the perfume by staying on clothes for example.
Also, samples are slipped into your orders to make you discover the different scents of our eau de parfum.
> What to do in case of emergency regarding the use of products?
If swallowed, consult a physician immediately and show the package or label. In the event of an emergency, please contact your nearest poison control centre, which can be found at http://www.centres-antipoison.net/.
You can also leave us a message at reglementation@lothantique.com we will try to get back to you as soon as possible.
> The product I want is momentary, will it be back in stock?
If the product is indicated as momentary rupture, it is in the process of replenishment. For more information, please contact us at 04.92.68.60.31 or by email boutique@milleretbertaux.com.
